Refund and Replacement Policy

All decorated and custom-produced goods are made for a specific customer and are final sale. We do not accept returns or exchanges for reasons such as changed preferences, incorrect customer-supplied information, sizing selection, or artwork that was produced as approved.

If a garment or product was damaged before delivery, or if printing or embroidery is misprinted, defective, low quality, or otherwise fails to meet our production standards, as determined by Logo Envy, we will offer a replacement of the affected item.

We review other concerns case by case. In rare situations, Logo Envy may choose to offer a partial refund or an at-cost replacement. These remedies are discretionary and do not create a general right to a refund, return, or exchange.

Contact us promptly at go@logoenvy.com or (316) 260-2700. Include the order or invoice number, a description of the concern, the quantity affected, and clear photos. Please keep the goods and packaging until we finish reviewing the issue.

Customer-approved spelling, sizing, placement, colors, and artwork are not production defects. Small variations may occur between screens, garments, materials, print methods, thread, and production runs. We evaluate whether a result falls outside reasonable production tolerances.