Terms of Service

These terms apply to this website and to quotes, orders, design work, production, and related services provided by Logo Envy. Using the site, approving a proof, paying an invoice, or placing an order means you accept the terms that apply to that transaction.

Quotes are based on the information available when prepared and may change if quantities, products, artwork, production requirements, freight, taxes, or timing change. An order is accepted when Logo Envy confirms it and any required deposit or payment is received. Balances are due under the terms shown on the quote or invoice.

Customers claiming a sales-tax exemption must provide a current, complete, and legally applicable exemption certificate or confirm that Logo Envy already has one on file. Submission of a certificate does not by itself establish that an order is exempt. Logo Envy may review, reject, or request replacement documentation. If a certificate is missing, incomplete, expired, invalid, revoked, or does not apply to the customer, products, jurisdiction, or transaction, Logo Envy may invoice the customer for applicable taxes, penalties, or related amounts that Logo Envy is required to collect or remit, and the customer agrees to pay those amounts promptly.

The customer is responsible for reviewing all proofs, spellings, dates, contact information, colors, sizes, quantities, placements, and other specifications before approval. Approval authorizes production. Changes after approval may require added charges and a revised completion date.

The customer represents that it owns or has permission to use all submitted names, logos, artwork, trademarks, images, and other content. The customer authorizes Logo Envy to reproduce that content for the order and agrees to be responsible for claims arising from unauthorized customer-provided content. We may decline content or work at our discretion.

The customer grants Logo Envy permission to photograph, display, reproduce, and use completed work and related artwork in our portfolio, website, social media, advertising, samples, and other marketing materials. This permission applies to artwork submitted by the customer and artwork created by Logo Envy. It does not transfer ownership of customer-owned artwork to Logo Envy.

Turnaround estimates begin after required payment, final artwork, product availability, and proof approval. Dates are estimates unless Logo Envy expressly agrees in writing to a guaranteed date. Supplier delays, weather, carrier disruption, equipment issues, approval delays, and changes outside our reasonable control may affect timing.

Decorated and custom goods are produced for a specific customer. Once products, materials, design work, or production have been committed, cancellation or changes may not be possible. The customer is responsible for costs already incurred, including ordered goods, setup, design, restocking, and completed production.

Computer displays, product photography, garment dye lots, materials, inks, and thread can vary. Minor differences in color, dimensions, placement, print texture, and production runs are normal. Sizing is determined by the manufacturer's specifications, and the customer is responsible for selecting sizes unless otherwise agreed.

Customers who supply their own apparel or other goods for decoration assume the risk that those items may be damaged during setup, testing, printing, pressing, embroidery, handling, or other production processes.

If an item is damaged because of a Logo Envy production mistake, such as incorrect stitching or printing, we will make reasonable efforts to replace the affected item. If a comparable replacement is not reasonably available, we will refund the original purchase cost of the affected customer-supplied item.

Logo Envy is not responsible for damage caused by the item's material, construction, condition, labeling, finish, or incompatibility with the requested decoration process. This includes items that cannot safely tolerate printing or pressing temperatures, materials that scorch, melt, discolor, shrink, or deform, fabric that is too thin or unstable for embroidery needles, hidden coatings or treatments, and similar circumstances outside our reasonable control. Items damaged for these reasons will not be replaced or refunded.

Artwork rights and editable-file release are governed by our Artwork Ownership Policy, which is incorporated into these terms.

Delivery and local pickup are governed by our Shipping and Pickup Policy. Customers are responsible for accurate delivery information and for inspecting completed orders promptly.

Returns, replacements, and other remedies are governed by our Refund and Replacement Policy. To the fullest extent permitted by law, Logo Envy's responsibility for a claim will not exceed the amount paid for the affected goods or services.

You may not misuse the site, interfere with its operation, attempt unauthorized access, upload malicious files, submit unlawful content, or use automated systems to abuse forms, pricing, or checkout. Site content owned by Logo Envy may not be copied or commercially reused without permission.

These terms are governed by the laws of the State of Kansas, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in a court with jurisdiction in Sedgwick County, Kansas.

We may revise these terms from time to time. The version posted when an order is placed applies to that order unless we agree otherwise in writing. Questions may be sent to go@logoenvy.com or 355 S Pattie, Wichita, KS 67211.