Shipping and Pickup Policy

Logo Envy ships worldwide through USPS and UPS. USPS is our preferred carrier unless the customer requests UPS or we determine that another available service is better suited to the shipment. Available shipping, delivery, or pickup options and related charges are shown at checkout or included in your quote. Options vary by order size, product, destination, and timing. DTF gang sheet orders follow the shipping price displayed in the builder and checkout.

Pickup at 355 S Pattie, Wichita, KS 67211 is available during normal business hours after you receive notice that the order is ready. Please wait for the ready notice before arriving. Bring the order name, invoice number, or other identifying information so we can release the correct order.

Production time and carrier transit time are separate. Shipping estimates begin after production is complete. Estimated delivery dates are not guarantees, and carrier, weather, holiday, address, or other delays outside Logo Envy's reasonable control may affect arrival.

The customer is responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to change. Once a package has been processed or handed to a carrier, rerouting may not be possible. Added carrier, return, reshipment, or correction charges caused by an incorrect customer-provided address are the customer's responsibility.

International customers are responsible for applicable customs duties, taxes, brokerage fees, import restrictions, and other destination-country charges unless a written quote expressly states otherwise. Customs processing may delay delivery and is outside Logo Envy's control. Customers are responsible for providing any information required for customs clearance.

When tracking is available, it will be sent to the contact information provided with the order. Customers should monitor delivery and make suitable arrangements for packages left at a business, residence, or common receiving area.

Inspect packages and goods promptly. If a shipment is missing, arrives damaged, or appears opened, contact us promptly with the order number, photos of the goods and packaging, and any carrier notice. Keep all packaging while the issue is reviewed. We will help document and pursue an available carrier claim, but carrier investigations and resolution times are outside our control.

We will make reasonable efforts to contact customers about completed pickup orders. Completed items will be retained for six months after the customer is notified that the order is ready. Items that remain unclaimed after six months may be discarded without refund or replacement. Contact us before the deadline if you need someone else to collect an order or need to arrange a later pickup.

For delivery or pickup help, contact go@logoenvy.com or (316) 260-2700 during monday–friday, 7:00am – 3:30pm.